What exactly are you selling?
How do I measure my artwork?
Is there anything you can’t create a frame for?
What if my artwork exceeds 36” x 36” in size?
I have an extremely delicate and/or expensive item to frame, should I use Level?
How do I select a photo to print?
How do I choose an appropriate print size?
What types of paper do you print on?
My photo won’t upload -- does my image have to be a certain resolution or file type?
What printer and inks do you use?
Can I mail in my artwork for you to frame?
Can you pick up my artwork?
I have a gift card, how do I redeem it?
How do I apply a coupon code to my order?
What are the frames made of?
What kinds of matting do you use?
Do you use glass or plexi/acrylic for your frames?
What profiles do you offer and what are their details?
Can I get an ETA on my order?
How do you ship? Can I track my order?
Do you offer expedited shipping?
What happens if my frame arrives damaged or does not fit my artwork?
Will I have to assemble my frame when it arrives?
Why do you recommend getting a Level account?
How do I sign up for an account? Is it free?
What are Level credits and how do I earn them?
How do I use my available credits on my order?
I forgot my Login, how can I retrieve my info?
I have my own vinyl record, can I purchase an empty vinyl frame?
I don’t see the album that I want in your search, can I make requests?
Will you source the records?
Can I take the record out of the frame and play it?
Do you sell framed artwork?
Can I sell my artwork on your art discovery platform?
How long does it take for framed artwork to arrive?
Will I have to assemble anything when my framed artwork arrives?
Can you drop ship my artwork/prints?
I am an artist/art business, what are the types services you can offer?
What are the steps of fulfillment that you can handle?
I have an unstretched canvas, can you help me stretch and frame it?
Can you print on canvas?